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Nandha Balaguru

Nandha Balaguru

Technical Consultant

I authored

22

articles. I write about:

Implement Fluent Commerce

14

Order management lifecycle

11

Communications support resources

9

Fluent Distributed Order Management

7

GraphQL

4

Entities

4

Good-fit projects

3

Order Workflows

3

Inventory processing

3

Batch processing

3

API

2

CLI

2

Batch API

2

Workflow

2

Event API

2

Fluent Order Promising

2

Out-of-the-box features

2

Enterprise Inventory Availability (GI)

2

Learning resources

2

Inventory Reference Module

2

Inventory management lifecycle

2

Inventory event processing

2

Interaction components

Location

Network

Inventory catalog

Virtual inventory catalog

UI Component SDK

Inventory Batch API

Fluent Store

Customer Collection

Click and Collect (CC)

Labs

Recommended practices

Rule performance

Optimize Fluent Commerce

API recommendations

Webhook

Modules

Order Reference Module

Promise Sourcing

Promising

Sourcing

Fulfillment Strategies

Allocation

Implementation

Docs I have written

CI/CD Pipeline Configuration Using Fluent CLI
Edited 318 days ago
Extended Component For Unified View Of Location, Networks & Catalogues Data
Edited 231 days ago
Extended Component To handle Appeasement – Percentage or Amount
Edited 153 days ago
Extended Component To Handle Order Item Cancellation
Edited 248 days ago
Inventory Process
Edited 356 days ago
This article provides a detailed overview of how inventory reservation, sale, correction, and reset processes function within the Fluent platform using the Global Inventory domain model.
Customer Click and Collect Journey
Edited 215 days ago
Fluent supports various fulfillment options like Click and Collect, Ship-from-Store, and Ship-from-Warehouse. The process involves checking inventory, reserving stock, and notifying relevant parties at each stage. Orders are managed through the Fluent platform, allowing customers to collect from stores or receive deliveries at home, with real-time updates on order status.
How the Domain Model Works
Edited 384 days ago
This article focuses on understanding the Order Domain within Fluent, highlighting orchestrated and non-orchestrated domains. The Order is the central entity that has relationships to sub-entities like Fulfillment, Article, Consignment, and Return Order. These relationships determine the order processing flow, including picking, packing, delivery, and optional returns.
Introduction to Support & Operations
Edited 378 days ago
This training introduces the tools and activities used in Fluent Commerce Support and Operations processes. You’ll learn how to use Fluent OMS and Postman for troubleshooting, identify common issues like stuck orders, and learn to resolve them effectively.
Support and Operations Labs
Edited 342 days ago
These labs focus on debugging and troubleshooting Fluent Order Management workflows using GraphQL and Postman. They cover retrieving detailed data for orders and waves, analyzing audit events, identifying stuck orders, and re-triggering workflows. The goal is to simulate real-world scenarios, understand workflow paths, and resolve issues efficiently.
Orchestration Webhooks
Edited 201 days ago
Fluent workflows use webhooks for real-time communication with external systems, triggered at specific workflow points. Webhooks provide timely updates for order status, shipping, payments, and inventory movements. The standard SendWebhook rule simplifies outbound communication by sending basic data, allowing external systems to retrieve additional information as needed.
Order Cancellations and Returns Handling
Edited 420 days ago
Order management in Fluent includes handling cancellations, revisions, and returns. Cancellations can be for entire or partial orders. Order revisions allow modifications to in-progress orders before dispatch, and returns handle customer issues with delivered items. Depending on the business' needs, these processes can be managed manually by customer service or automated within workflows.
Order Orchestration Module Overview
Edited 182 days ago
The 'Order Orchestration' module is integral to Fluent Order Management. It handles the end-to-end management of orders from creation to fulfillment. It optimizes the fulfillment process, allowing flexibility and control over sourcing and fulfillment strategies.
Splits, Rejections, Revisions and Escalation
Edited 420 days ago
Split fulfilment allows retailers to complete an Order from multiple locations if a single location can't fulfill the whole Order. Rejection occurs when orders can't be fully met due to various constraints, leading to escalated statuses where customer notification and resolution actions are taken. In-flight revisions enable modifications to order items, allowing flexibility in managing customer orders.
Store Sourcing Methodologies
Edited 182 days ago
Sourcing determines the best fulfillment location for an order based on various business rules and priorities. It aims to optimize delivery speed, cost, and inventory management while enhancing customer experience. Retailers can quickly adapt sourcing strategies to market changes and manage fulfillment efficiently, ensuring maximum flexibility and revenue.
Support & Operations Activities
Edited 420 days ago
This lesson covers key operational activities in Fluent Commerce, including Plugin Management, Workflow Versioning, and Audit Events. You’ll learn how to manage Fluent plugins, version workflows, and utilize audit events to debug and analyze processes within the Fluent platform.
Support & Operations Tools
Edited 420 days ago
Fluent OMS and Postman are key tools for managing and troubleshooting the Fluent Commerce platform. Fluent OMS provides a web-based interface for managing orders, inventory, and workflows, while Postman facilitates advanced debugging and custom queries using GraphQL. Together, they help identify and resolve issues like stuck orders or workflow interruptions.
Module Recipe - Plugin Setup and Installation Guide
Edited 380 days ago
Reference behaviour: Inventory Batch, Inventory Position and Inventory Quantity (Quantities)with RESERVED & SALE
Edited 213 days ago
Reference behaviour: Inventory Batch, Inventory Position and Inventory Quantity (Quantities)with RESERVED & SALE
Reference behaviour: Inventory Batch, Inventory Position and Inventory Quantity (Quantities) with DELTA
Edited 213 days ago
Reference behaviour: Batch Inventory, Inventory Position and Inventory Quantity (Quantities) with CORRECTION
Reference behaviour: Batch Inventory, Inventory Position and Inventory Quantity (Quantities)with CORRECTION
Edited 355 days ago
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Getting Help with Support & Operations
Edited 420 days ago
The support process at Fluent Commerce relies on integration partners to handle initial investigations for issues related to custom implementations. If platform-related problems are identified, partners must escalate them via a JIRA support ticket. Additionally, Fluent Commerce offers Expert Services for guidance during the design, implementation, and support phases.
Using Python Scripts to Interact with the Fluent API
Edited 238 days ago
Disclaimer: All information and resources found on community.fluentcommerce.com are based on the opinions of the author (unless otherwise noted). All information is intended to inspire and motivate well thought through technical decisions inline with Fluent Commerce recommended practices and principles.

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